ORDERS & STOCK
Once your order is placed, we will accept that order as final and changes or cancellations cannot be made to the order unless you contact us directly. By placing an order, you agree to all the terms and conditions.
Should a product not be available at the time of placing your order, we reserves the right to contact you and advise you of your options.
If any item ordered is not in stock at the time of delivery to you, we may in its absolute discretion:
deliver the balance of the order;
forward the missing item when it comes into stock;
supply an agreed substitute for the item; or
refund you the price of the missing item.
We aim to have all out items in stock, however in some cases we may sell out of an item before we have a chance to mark it out of stock. We will endeavour to be in touch with you to notify when the item is expected to be back in stock.
We accept credit card via Paypal and Direct Bank Deposit.
Paypal – You are able to pay via credit card and/or bankcard which is a safe and secure option for online payments.
Direct Bank Deposit – Please forward your remittance advice to our email and your items will be shipped once payment has been clear.
POSTAGE & DELIVERY
We will arrange to forward your goods using a courier service or via Australia Post. You may be required to sign for the package as proof of delivery. Delivery insurance and/or postage fees will be calculated on total weight and charged after processing your order, but will need to be pre-paid and payable in addition to your order.
We are able to deliver to most areas in Australia. The majority of our goods are shipped via a courier service. Depending on the destination some items are shipped via Australia Post. We strive for prompt and safe shipping right around Australia.
Pickup is available from our warehouse at 4070 Brisbane QLD by appointment only.
We strive to dispatch all orders the next business day but we may take up to 7 business days to dispatch your order during sale or busy period. If your order is urgent please drop us an email and we can assist you. Once your order has been dispatch the delivery time and day is out of our control. You must also allow up to 2 weeks shipping time for Metro Cities and up to 3 weeks for Country Towns in Australia and 6 weeks internationally from the date of payment, although in most cases delivery is much quicker than this. If you have not received your goods after this period, please email us.
All products listed are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of error.
Our apothecary glassware range are clear and transparent, they are without flaws except some may have minor imperfections such as bubbles and may not be perfectly levelled which occur during the glassmaking process.
We will not replace an item unless it is broken or damaged in transit and will not be replaced for slight irregularity.
RETURN & EXCHANGE POLICY
We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item. No refunds are offered after 48 hours but instead a store credit. We do not offer a refund if you have changed your mind about your order however, we are able to offer a store credit. Delivery and shipping costs are non-refundable. If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and is in its original condition.
PRIVACY & COPYRIGHT
All information provided to S'il Te Plait will not be shared to others and will be confidential. All photograph and content on this website are copyright and owned by S'il Te Plait. Please contact us if you like to use any photographs or material as any unauthorised use of photographs and material is prohibited.